When dealing with any sort of problem with the shipping of your vehicle, always study your contract. The tendency for most people is to head to the car shipping company office and ask for clarification face to face with an employee. But the problem with this is that sometimes wrong information can be given, either by mistake or on purpose.
The way around this is to verify any questions you may have by consulting the contract and then speaking with your car shipping company rep. Rest assured, when a problem arises on the side of the auto shipper, they will always check the contract first.
Look for a few specific things in the contract. Make certain that the cost of auto shipping, as well as cost for cancellation, is listed. Once the cancellation fee is confirmed, consult with the vehicle shipping company that this fee will be waived if for any reason the company fails to pick-up the car within the time frame listed. Also, double check your dates for both pick-up and delivery.
Another consideration for customers concerns rental cars. In the instance where a car transport company cannot deliver your vehicle within a certain number of days of the stated delivery date, negotiate their picking up the tab on a rental car while you wait for your own car to arrive.
