One thing first time customers need to understand is that when it comes to car shipping companies, there is no next day delivery. It does not work like a courier service or DHL, Fed Ex, the United States Post Office or UPS. The norm is that all dates listed for delivery and even pick-up are generally estimates only. Guarantees of vehicle transport delivery and pick-up dates are exceedingly rare.
Delays are frequent and can be attributed to any number of things, including a big snow storm, brutal traffic and the odd mechanical breakdown. Oddly, the biggest offender in causing vehicle shipping companies to arrive later than expected for a pick-up is not company employees, but other customers. Oftentimes, another customer will show up late for a scheduled pick-up or will attempt to contact the car transport company to alter the pick-up or delivery dates an hour before they are scheduled.
Knowing this will keep you patient going in and will make the process easier for all. Most auto shipping companies are quite busy with any large number of deliveries to make and so it is in their best interest to be within the agreed arrival and or departure time.